Question 1

What is an Uptime Monitor?

Accepted Answer

Uptime Monitors are simple monitors that measure the availability and performance of URLs, TCP connections, ICMP pings, DNS records, and Heartbeats from passive processes like Cron Jobs.

Question 2

What is an API Check?

Accepted Answer

API Checks are monitors that do POST, GET, and other typical HTTP requests. You have full control over the payload, headers, etc. You can also create assertions to check if the response from your API is valid and performant. They can be scheduled to run as often as every 10 seconds, while a 1-second interval is available upon request.

Question 3

What is a Browser Check?

Accepted Answer

Browser Checks are monitors based on Node.js scripts using the open-source Playwright testing framework. Each Browser Check uses an actual browser to execute navigation, fill out forms and validate if these interactions have the correct results. This is also commonly called “synthetic monitoring”. For billing, we count every executed script as a check run. Browser check runs have a timeout threshold of 2 minutes.

Question 4

What is a Playwright Check Suite

Accepted Answer

Playwright Check Suites are similar to Browser Checks, but are able to run your Playwright Test suites completely natively, with custom dependencies, share storage state, and more.  Playwright Check Suites are equal to a single Browser Check running for 30 seconds. For each 30 seconds they run, it will consume one more check run, i.e. a 45 second Playwright Check Suite will consume 2 runs.

Question 5

What is a Status Page

Accepted Answer

Status pages provide transparent communication about your service health and incidents to customers, users, and stakeholders. Checkly’s status pages automatically reflect your monitoring results and create a professional interface for incident communication.

Question 6

How does the Hobby plan work?

Accepted Answer

By signing up for the Hobby plan, you get access to almost all of Checkly’s features. You do not need a credit card to get started. You get access to 10 Uptime Monitors and can execute up to 10,000 API and 1,000 Browser Check runs per month.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change between our Hobby, Starter, and Team plans using our self-serve billing portal. For upgrades, you'll be charged the pro-rated amount for the remainder of your current billing cycle (whether monthly or annual). You'll get immediate access to all the new features and benefits of your upgraded plan. For example, if you upgrade halfway through your monthly cycle, you'll only pay for the remaining 15 days at the new plan rate. When you downgrade your plan, the change will be scheduled to take effect at the end of your current billing cycle. This means you can continue to enjoy all the features of your current plan until your next billing date. Your next invoice will reflect the lower plan rate and your account will be downgraded to the new plan features.  For upgrades or downgrades involving our Enterprise plan, please contact sales.

Question 8

Do you support early startups or nonprofits?

Accepted Answer

Yes! We do support early-stage startups that are younger than two years by providing a 30% discount on all plans. Nonprofits qualify for a 50% discount. Apply here

Question 9

What happens when I run more checks than included in my pricing plan?

Accepted Answer

If you are on a Hobby plan, we will stop running your checks when your credits are exhausted. For Starter and Team plans, we will not stop running your checks if you exceed your prepaid limit. Before you hit the limit, you can purchase more check runs at the standard prepaid price. Otherwise, you’ll be charged at the overage rate for additional usage. For example, Browser Check overages are $6.50 on the Starter plan and $6.25 on the Team plan, per 1K check runs.

Question 10

What happens when I upgrade my plan?

Accepted Answer

When you upgrade your plan, you'll be charged the pro-rated amount for the remainder of your current billing cycle (whether monthly or annual). You'll get immediate access to all the new features and benefits of your upgraded plan. For example, if you upgrade halfway through your monthly cycle, you'll only pay for the remaining 15 days at the new plan rate.

Question 11

What happens when I downgrade my plan?

Accepted Answer

When you downgrade your plan, the change will be scheduled to take effect at the end of your current billing cycle. This means you can continue to enjoy all the features of your current plan until your next billing date. Your next invoice will reflect the lower plan rate and your account will be downgraded to the new plan features.

Question 12

How can I run more checks than included in my pricing plan?

Accepted Answer

The Hobby plan is hard-capped at 10k API and 1k Browser Check runs. If you need more, upgrade to the Starter or Team plan. If you're already on the Starter or Team plans, you can prepay for additional check runs ($4.00 per 1k additional browser and $1.80 per 10k additional API Check runs). You can adjust your consumption levels at any time to avoid running into overages: Adding more consumption: If you increase your consumption allowance, you'll be charged the pro-rated amount for the remainder of your current billing cycle (monthly or annual). The additional consumption will be added to your account and available for use immediately. Reducing consumption: If you decrease your consumption allowance, the change will be scheduled to take effect at the beginning of your next billing cycle. You'll continue to have access to your current consumption limits until then. Overage pricing will apply if no prepaid check runs are left: On the Starter plan, Browser Check overages are $6.50 per 1k additional runs. API Check overages are $2.60 per 10k additional runs. On the Team plan, Browser Check overages are $6.25 per 1k additional runs. API Check overages are $2.50 per 10k additional runs.

Question 13

How do you bill?

Accepted Answer

Prepaid plans, like the Starter and Team plans, are paid upfront at the beginning of the subscription cycle. Overages will be added to the invoice of the next billing cycle.

Question 14

How are Multistep API Checks billed?

Accepted Answer

Multistep requests are drawn from a shared pool with API check runs. 1 request in a Multistep API Check equals one API check run. See the Multistep API Check documentation for more details.

Question 15

Will tax be included in my invoice?

Accepted Answer

German customers: Yes, invoices will include value-added tax. European customers outside Germany: Your invoice will include value-added tax if you do not provide a valid VAT ID. If you provide a VAT ID, no tax will be added. Customers outside Europe: Invoices will not include value-added tax.

Question 16

What payment types do you accept?

Accepted Answer

We accept Visa, Mastercard, and American Express credit card payments. Stripe handles all payments. For Enterprise plans, we also accept invoice payments.

Question 17

What happens if the price of my subscribed plan changes? Will my subscription price also change?

Accepted Answer

If you subscribed to a specific plan, like our Team plan, at a lower price, e.g., $40 per month, you'll remain at that rate for as long as you don't edit your plan. For example, even if the advertised price increases to $80 per month, your subscription remains unaffected. However, if you upgrade, downgrade, or otherwise adjust your plan, you'll then be charged the current price.  Any plan changes may adjust your subscription price, but we'll always notify you beforehand, offering clear communication and the option to opt-out if needed. Our aim is to ensure transparency and fairness while delivering the best value to you.

Question 18

Are Traces in any plan?

Accepted Answer

On our Enterprise plan, these are available as add-ons and can be purchased separately.  Traces are not officially available on our other plans yet. If you'd like early access, please reach out to support. Learn more about Traces and Status Pages on their product pages.

Question 19

How can I add features like private locations or visual regression testing?

Accepted Answer

These are available in Team and Enterprise plans.

Question 20

What is the difference between Round Robin and Parallel scheduling?

Accepted Answer

Round Robin scheduling runs checks sequentially across locations. Parallel allows them to run simultaneously for faster feedback.

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